CANCELLATION POLICY

Hopefully you won’t need it, but if you do, our cancellation policy is as follows:

  • >61 day - $250 cancellation fee

  • 31-60 days - 50% trip refund

  • 0-30 days - no refund


INSURANCE

Whether you’re travelling outside your province or out of the country for a few days or a few months, Manulife offers the personalized coverage you need to be financially protected against the cost of unexpected emergencies that may happen prior to or during your trip. No one expects to have a medical emergency away from home, or to have to cancel a trip due to an unforeseen emergency, but it’s important to have coverage.

Wild Rock Travel has partnered with Manulife to offer insurance solutions for your travel.

TICO

What is TICO?

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05, which governs all of the approximately 2,400 travel retailers and travel wholesalers registered in Ontario. In addition, TICO administers an industry-financed Travel Compensation Fund.

What does this mean for you?

It means that your investment is protected. Choosing to travel with a tour operator is a big decision - it’s an investment of both your time and money. Traveling with a TICO approved operator ensures that products are properly represented and gives you additional consumer protection for your travel investment that may not be available when booking with travel agencies based in other countries or provinces. 

Learn more: https://www.tico.ca/